/* Communications S1: presentation only. Scope is this page; shared experience remains authoritative. */
.communications-page .communications-main{display:flex;flex-direction:column;height:calc(100dvh - 64px);min-height:650px;padding:20px 22px 24px;max-width:none;--cm-muted:#616d7d;--cm-border:#e1e5eb;--cm-subtle:#f6f7f9;--cm-accent:#92723d}
.communications-page .communications-head{display:flex;justify-content:space-between;align-items:center;gap:24px;margin:0 0 16px;padding:0 0 16px;border-bottom:1px solid var(--cm-border)}
.communications-page .communications-head .eyebrow{margin:0 0 4px;font-size:10px;font-weight:600;color:var(--cm-muted);letter-spacing:0;line-height:1.6}
.communications-page .communications-head h1{font-size:24px;line-height:1.5;margin:0;font-weight:700;letter-spacing:-.35px}
.communications-page .communications-head h1+p{margin:3px 0 0;font-size:11px;color:var(--cm-muted);line-height:1.7}
.communications-page .compact-metrics{display:flex;gap:0;align-items:stretch;flex-shrink:0}
.communications-page .compact-metrics>span{display:flex;flex-direction:column;align-items:flex-start;justify-content:center;gap:1px;min-width:76px;padding:0 14px;border:0;border-inline-start:1px solid var(--cm-border);border-radius:0;background:transparent;color:var(--cm-muted);font-size:10px;line-height:1.8;white-space:nowrap}
.communications-page .compact-metrics b{font-size:22px;font-weight:650;font-variant-numeric:tabular-nums;line-height:1.25;color:var(--ink)}
.communications-page .compact-metrics>span:nth-child(3) b{color:#a3433e}
.communications-page .compact-metrics>span:last-child{background:#eeeae2;border:0;border-radius:7px;margin-inline-start:12px;padding:6px 16px;color:#6e5632}
.communications-page .crm-shell{display:grid;grid-template-columns:minmax(246px,.96fr) minmax(340px,1.56fr) minmax(250px,.94fr);gap:0;flex:1;height:auto;min-height:0;min-width:0;border:1px solid var(--cm-border);border-radius:12px;overflow:hidden;background:var(--surface)}
.communications-page .queue-pane,.communications-page .thread-pane,.communications-page .crm-inspector{min-width:0;min-height:0;background:var(--surface);color:var(--ink)}
.communications-page .queue-pane{display:flex;flex-direction:column;border-inline-end:1px solid var(--cm-border)}
.communications-page .queue-head{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:18px 16px 12px}
.communications-page .queue-head .eyebrow{font-size:9px;margin:0 0 2px;color:var(--cm-muted);letter-spacing:.02em}
.communications-page .queue-head h2{font-size:16px;margin:0;line-height:1.6}
.communications-page .queue-head .icon-btn{width:32px;height:32px;background:transparent;border-color:transparent;color:var(--cm-muted)}
.communications-page .queue-tabs{display:flex;gap:3px;margin:0 12px 12px;padding:4px;background:var(--cm-subtle);border:1px solid #edf0f3;border-radius:8px;overflow:auto;scrollbar-width:thin;flex-shrink:0}
.communications-page .queue-tabs button{flex:1 0 auto;min-height:34px;border:0;padding:5px 7px;border-radius:5px;background:transparent;color:var(--cm-muted);font-size:10px;font-weight:600;white-space:nowrap}
.communications-page .queue-tabs button b{font-size:9px;font-weight:600;margin-inline-start:3px;opacity:.75;font-variant-numeric:tabular-nums}
.communications-page .queue-tabs button.active{background:var(--ink);color:#fff;box-shadow:0 1px 2px #18233a18}
.communications-page .queue-search{display:flex;gap:8px;align-items:center;flex-shrink:0;min-height:40px;margin:0 12px 12px;padding:0 10px;border:1px solid #dbe1e9;border-radius:7px;background:var(--surface)}
.communications-page .queue-search:focus-within{border-color:var(--blue);box-shadow:var(--focus-ring)}
.communications-page .queue-search>span{color:var(--cm-muted);font-size:21px;line-height:1}
.communications-page .queue-search input{width:100%;min-width:0;border:0!important;box-shadow:none!important;outline:none;padding:8px 0;background:transparent;font-size:11px;color:var(--ink)}
.communications-page .conversation-list{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;border-top:1px solid #edf0f3}
.communications-page .conversation-row{display:grid;grid-template-columns:34px minmax(0,1fr) 59px;align-items:start;gap:10px;width:100%;min-height:102px;padding:17px 14px!important;text-align:right;border:0;border-bottom:1px solid #edf0f3;border-radius:0;background:transparent;color:var(--ink);cursor:pointer}
.communications-page .conversation-row[hidden]{display:none!important}
.communications-page .conversation-row.selected{background:#f5f2ea!important;box-shadow:inset -3px 0 0 #ad8b50!important}
.communications-page .conversation-row:not(.selected):hover{background:#f7f8fa}
.communications-page .avatar-sm,.communications-page .avatar-lg,.communications-page .entity-avatar{display:grid;place-items:center;flex-shrink:0;background:#edf0f5;border:1px solid #e0e5ed;color:#405271;font-weight:650;border-radius:10px}
.communications-page .avatar-sm{width:34px;height:36px;font-size:14px}
.communications-page .conversation-row.selected .avatar-sm{background:#e7dfcf;border-color:#dcd0b9;color:#70592f}
.communications-page .conversation-main{display:flex;flex-direction:column;gap:4px;min-width:0}
.communications-page .conversation-main strong{font-size:12px;font-weight:700;line-height:1.5;overflow-wrap:normal}
.communications-page .conversation-main small{font-size:11px;color:#475568;line-height:1.7}
.communications-page .conversation-main em{font-size:10px;color:var(--cm-muted);line-height:1.6;font-style:normal;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.communications-page .conversation-side{display:flex;flex-direction:column;align-items:flex-end;gap:13px;padding-top:2px}
.communications-page .conversation-side time{font-size:10px;font-variant-numeric:tabular-nums;color:var(--cm-muted);direction:ltr}
.communications-page .conversation-side i{padding:3px 6px;border-radius:4px;border:1px solid #e4e8ee;background:#f2f4f7;font-size:9px;font-weight:600;color:#566479;line-height:1.6;font-style:normal;white-space:nowrap}
.communications-page .conversation-side i.danger{background:#f9e9e6;border-color:#efd3ce;color:#963f39}
.communications-page .queue-footnote{margin:0;padding:10px 16px;border-top:1px solid var(--cm-border);color:var(--cm-muted);font-size:9px;line-height:1.6;background:#fafbfc}
.communications-page .thread-pane{display:flex;flex-direction:column}
.communications-page .thread-head{display:flex;justify-content:space-between;align-items:center;flex-shrink:0;gap:10px;padding:17px 18px;border-bottom:1px solid var(--cm-border)}
.communications-page .thread-person{display:flex;align-items:center;gap:10px;min-width:0}
.communications-page .avatar-lg{width:40px;height:42px;font-size:18px}
.communications-page .thread-person h2{margin:0;font-size:16px;line-height:1.5;font-weight:700;overflow-wrap:anywhere}
.communications-page .thread-person p{margin:3px 0 0;font-size:10px;line-height:1.6;color:var(--cm-muted)}
.communications-page .thread-meta{display:flex;align-items:center;gap:6px;flex-shrink:0}
.communications-page .thread-meta>span{font-size:10px;line-height:1.6;white-space:nowrap;color:#735c30;background:#f5efe0;padding:4px 7px;border-radius:4px}
.communications-page .thread-meta button{min-height:34px;padding:5px 10px;border:1px solid #d6dde6;border-radius:6px;background:#fff;color:var(--ink);font-size:11px;font-weight:600}
.communications-page .thread-meta button:last-child{width:28px;min-width:0;padding:4px;border-color:transparent;color:var(--cm-muted)}
.communications-page .thread-context-bar{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));flex-shrink:0;padding:10px 16px 8px;gap:10px 12px;background:#fafbfc;border-bottom:1px solid var(--cm-border)}
.communications-page .thread-context-bar>span{display:flex;flex-direction:column;gap:3px;min-width:0;color:var(--cm-muted);font-size:9px;line-height:1.6;padding:0 0 0 8px;border-inline-end:1px solid #e7ebf0}
.communications-page .thread-context-bar>span:nth-child(3){border:0}
.communications-page .thread-context-bar b{font-size:11px;font-weight:650;color:var(--ink);line-height:1.7}
.communications-page .thread-context-bar>span:last-child{grid-column:1/-1;flex-direction:row;align-items:baseline;gap:8px;border:0;border-top:1px solid #e7ebf0;padding:7px 0 0}
.communications-page .crm-shell:has(.conversation-row.selected[data-scope~="overdue"]) #context-sla{color:#a3433e}
.communications-page .message-stream{display:flex;flex-direction:column;gap:12px;flex:1;min-height:110px;overflow-y:auto;overscroll-behavior:contain;padding:22px 20px;background:#f6f7f9;scrollbar-width:thin}
.communications-page .message{display:flex;flex-shrink:0;max-width:100%}
.communications-page .message.incoming{justify-content:flex-start}
.communications-page .message.outgoing{justify-content:flex-end}
.communications-page .bubble{max-width:88%;padding:10px 13px;border:1px solid #e0e5ec;background:#fff;border-radius:11px 3px 11px 11px;box-shadow:0 1px 1px #18233a05}
.communications-page .bubble p{font-size:12px;line-height:1.95;margin:0;overflow-wrap:anywhere;color:#2c394e}
.communications-page .bubble small{display:block;font-size:9px;text-align:left;color:var(--cm-muted);margin-top:4px;font-variant-numeric:tabular-nums}
.communications-page .message.outgoing .bubble{background:#eaf0f7;border-color:#d9e2ed;border-radius:3px 11px 11px 11px}
.communications-page .internal-note{flex-shrink:0;width:100%;max-width:100%;margin:4px 0;padding:12px 14px;border:1px solid #e6dabe;border-inline-start:3px solid #b89455;border-radius:6px;background:#fcf8ec;color:#695739}
.communications-page .internal-note>span{font-size:10px;line-height:1.6;font-weight:700}
.communications-page .internal-note p{font-size:11px;line-height:1.9;margin:4px 0}
.communications-page .internal-note small{font-size:9px;line-height:1.6;color:#7b6a4b}
.communications-page .composer{flex-shrink:0;border-top:1px solid var(--cm-border);padding:12px 16px 9px;background:#fff}
.communications-page .composer-tabs{display:flex;gap:4px;margin:0 0 8px;border-bottom:1px solid #edf0f3}
.communications-page .composer-tabs button{min-height:32px;padding:5px 11px 8px;border:0;border-bottom:2px solid transparent;border-radius:0;background:transparent;color:var(--cm-muted);font-size:11px}
.communications-page .composer-tabs button.active{border-bottom-color:var(--ink);font-weight:700;color:var(--ink);background:transparent}
.communications-page .composer textarea{display:block;resize:vertical;width:100%;min-height:76px;max-height:200px;margin:0 0 9px;padding:10px 12px;border:1px solid #d7dde7;border-radius:7px;background:#fff;color:var(--ink);font:inherit;font-size:12px;line-height:1.8}
.communications-page .composer:has([data-compose="note"].active) textarea{background:#fffdf7;border-color:#d9cba9}
.communications-page .composer-actions{display:flex;align-items:center;justify-content:space-between;gap:8px}
.communications-page .composer-actions>div{display:flex;gap:4px}
.communications-page .composer-actions button{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:34px;width:auto;padding:6px 9px;border:1px solid #e0e5ec;border-radius:6px;background:#fff;font-size:10px;color:#566479}
.communications-page .cm-icon{width:15px;height:15px;display:inline-block;vertical-align:middle;flex:none;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
.communications-page .composer-actions .send-demo{min-width:116px;background:var(--ink);border-color:var(--ink);color:white;font-weight:650;padding:6px 14px}
.communications-page .composer-note{margin:7px 0 0;font-size:9px;color:var(--cm-muted);line-height:1.7}
.communications-page .crm-inspector{display:flex;flex-direction:column;border-inline-start:1px solid var(--cm-border);overflow:auto;scrollbar-width:thin}
.communications-page .crm-inspector .inspector-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:17px 16px;flex-shrink:0;background:#fdfcf9}
.communications-page .crm-inspector .inspector-head .eyebrow{font-size:9px;letter-spacing:0;color:var(--cm-muted);margin:0 0 3px}
.communications-page .crm-inspector .inspector-head h2{font-size:15px;line-height:1.6;margin:0}
.communications-page .crm-inspector .inspector-head>.icon-btn{background:transparent;border-color:transparent;color:var(--cm-muted)}
.communications-page .entity-summary{display:flex;align-items:center;gap:10px;padding:14px 16px!important;flex-shrink:0;border-bottom:1px solid #edf0f3}
.communications-page .entity-avatar{width:35px;height:38px;font-size:15px}
.communications-page .entity-summary strong{display:block;font-size:12px;line-height:1.6}
.communications-page .entity-summary span{display:block;font-size:10px;color:var(--cm-muted);margin-top:2px;line-height:1.6}
.communications-page .inspector-facts{margin:0;padding:0 16px;flex-shrink:0}
.communications-page .inspector-facts>div{display:grid;grid-template-columns:82px minmax(0,1fr);gap:8px;padding:9px 0;border-bottom:1px solid #edf0f3;align-items:baseline}
.communications-page .inspector-facts dt{font-size:10px;color:var(--cm-muted);line-height:1.7}
.communications-page .inspector-facts dd{margin:0;font-size:11px;font-weight:550;line-height:1.7;color:var(--ink);overflow-wrap:anywhere}
.communications-page .crm-inspector>section:not(.entity-summary){padding:13px 16px;flex-shrink:0;border-bottom:1px solid #edf0f3}
.communications-page .crm-inspector h3{font-size:11px;font-weight:700;line-height:1.7;margin:0 0 7px}
.communications-page .crm-inspector .next-action{margin:0;font-size:11px;line-height:1.9;padding:10px 12px;background:#f7f2e7;border-inline-start:2px solid #b89455;border-radius:0 5px 5px 0;box-shadow:none}
.communications-page .mini-head{display:flex;align-items:baseline;justify-content:space-between;gap:8px}
.communications-page .mini-head>span{font-size:10px;color:var(--cm-muted);font-variant-numeric:tabular-nums}
.communications-page .file-row{display:flex;align-items:center;justify-content:space-between;gap:6px;min-height:34px;padding:6px 0;border-top:1px solid #edf0f3;font-size:10px;line-height:1.7;color:#46546a;overflow-wrap:anywhere}
.communications-page .file-row>span{font-size:8px;font-weight:650;letter-spacing:.03em;flex-shrink:0;border:1px solid #e1e6ec;background:#f5f7fa;color:#5f6d7d;border-radius:3px;padding:2px 4px}
.communications-page .inspector-activity p{position:relative;margin:0;padding:7px 11px 7px 0;border-inline-start:1px solid #e2e7ee;font-size:10px;color:var(--cm-muted);line-height:1.7}
.communications-page .inspector-activity p::before{content:"";position:absolute;inset-inline-start:-3px;top:13px;width:5px;height:5px;border-radius:50%;background:#bcc5d1}
.communications-page .inspector-activity strong{font-size:10px;color:#46546a;font-weight:600}
.communications-page .inspector-activity small{float:left;font-size:9px;color:var(--cm-muted);padding-inline-start:6px}
.communications-page .crm-inspector .inspector-actions{display:grid;grid-template-columns:1fr 1fr;gap:6px;padding:12px 16px;margin-top:auto;flex-shrink:0;background:#fff;box-shadow:none;border-top:1px solid var(--cm-border)}
.communications-page .inspector-actions button{min-height:34px;padding:6px 8px;border:1px solid #dce2eb;border-radius:6px;background:#fff;color:#526176;font-size:10px}
.communications-page .inspector-actions .approve{background:var(--ink);color:#fff;border-color:var(--ink)}
.communications-page .inspector-actions button:last-child{grid-column:1/-1}
.communications-page .assign-dialog{width:min(440px,calc(100% - 32px));padding:0;border:1px solid #d9e0e9;border-radius:12px;color:var(--ink);background:#fff}
.communications-page .assign-dialog form{padding:22px}
.communications-page .dialog-head{display:flex;justify-content:space-between;align-items:flex-start;padding:0 0 16px;border-bottom:1px solid #e2e7ed;margin-bottom:18px}
.communications-page .dialog-head .eyebrow{font-size:10px;letter-spacing:0;color:#667487;margin:0 0 4px}
.communications-page .dialog-head h2{font-size:18px;margin:0;line-height:1.6}
.communications-page .dialog-head>button{background:transparent;border:0;color:#667487;font-size:22px;width:32px}
.communications-page .assign-dialog label{display:block;margin:0 0 14px;font-size:12px;color:#59677b;line-height:1.7}
.communications-page .assign-dialog select{display:block;width:100%;height:42px;margin-top:6px;border:1px solid #d8e0e9;border-radius:6px;padding:0 10px;background:#fff;color:var(--ink);font:inherit}
.communications-page .dialog-actions{display:flex;gap:8px;justify-content:flex-end;border-top:1px solid #e2e7ed;padding-top:16px;margin-top:20px}
.communications-page .dialog-actions button{border:1px solid #d8e0e9;border-radius:6px;padding:7px 14px;min-height:38px;background:#fff;color:#566479;font-size:12px}
.communications-page .dialog-actions .approve{background:var(--ink);color:white;border-color:var(--ink)}
@media(min-width:1101px) and (max-width:1240px){.communications-page .crm-shell{grid-template-columns:220px minmax(285px,1fr) 238px}.communications-page .communications-main{padding-inline:16px}.communications-page .thread-head{flex-wrap:wrap}.communications-page .thread-meta{margin-inline-start:50px}.communications-page .conversation-row{grid-template-columns:30px minmax(0,1fr);gap:8px}.communications-page .conversation-side{grid-column:2;flex-direction:row;justify-content:space-between;padding:0;gap:6px}.communications-page .conversation-main strong{font-size:12px}.communications-page .avatar-sm{width:30px;height:34px}}
@media(max-width:1100px){.communications-page .crm-shell{grid-template-columns:250px minmax(0,1fr)}.communications-page .communications-head{gap:12px}.communications-page .compact-metrics>span{min-width:58px;padding-inline:9px}.communications-page .crm-inspector.ns-inspector-surface{padding-bottom:env(safe-area-inset-bottom)}.communications-page .crm-inspector .inspector-actions{position:sticky;bottom:0}.communications-page .crm-inspector .inspector-head{position:sticky;top:0}}
@media(max-width:900px){.communications-page .communications-main{height:auto;min-height:0}}
@media(min-width:761px) and (max-width:900px){.communications-page .crm-shell{grid-template-columns:270px minmax(0,1fr);flex:auto;height:calc(100dvh - 260px);min-height:530px}.communications-page .queue-pane{border-bottom:0}}
@media(max-width:760px){.communications-page .communications-main{padding:16px 12px 20px}.communications-page .communications-head{display:block;padding-bottom:12px;margin-bottom:12px}.communications-page .communications-head h1{font-size:22px}.communications-page .compact-metrics{display:flex;margin-top:14px;width:100%}.communications-page .compact-metrics>span{min-width:0;flex:1;font-size:10px;padding:2px 10px}.communications-page .compact-metrics>span:first-child{border:0;padding-inline-start:0}.communications-page .compact-metrics>span:last-child{margin-inline-start:4px;padding:4px 10px}.communications-page .compact-metrics b{font-size:20px}.communications-page .crm-shell{display:flex;flex-direction:column;height:auto;min-height:0;overflow:hidden}.communications-page .queue-pane{border-inline-end:0;border-bottom:1px solid var(--cm-border);max-height:420px}.communications-page .queue-head{padding:12px 14px 8px}.communications-page .queue-tabs{margin-bottom:8px}.communications-page .queue-search{margin-bottom:8px}.communications-page .conversation-list{max-height:226px;flex:0 1 auto}.communications-page .conversation-row{grid-template-columns:34px minmax(0,1fr) 64px;min-height:90px;padding:12px 14px!important}.communications-page .conversation-side{grid-column:auto;flex-direction:column}.communications-page .queue-footnote{font-size:9px;padding:7px 14px}.communications-page .thread-head{padding:14px;gap:10px;flex-direction:row;flex-wrap:wrap;align-items:center}.communications-page .thread-person h2{font-size:15px;max-width:70vw;white-space:normal}.communications-page .thread-meta{margin-inline-start:50px;flex:1;justify-content:flex-end}.communications-page .thread-context-bar{grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;padding:10px 14px}.communications-page .thread-context-bar>span:last-child{flex-direction:row}.communications-page .message-stream{min-height:260px;max-height:440px;flex:auto;padding:18px 14px}.communications-page .bubble{max-width:94%}.communications-page .composer{padding:12px 14px 10px}.communications-page .composer-actions{align-items:center}.communications-page .composer-actions>div{display:flex;gap:4px}.communications-page .composer-actions button{width:auto;padding-inline:7px}.communications-page .composer-actions .send-demo{min-width:106px;padding-inline:12px}.communications-page .crm-inspector .inspector-head{padding:14px 16px}.communications-page .crm-inspector .inspector-facts>div{grid-template-columns:100px 1fr}}
@media(max-width:360px){.communications-page .composer-actions{flex-wrap:wrap}.communications-page .composer-actions .send-demo{flex:1}.communications-page .thread-context-bar{grid-template-columns:1fr 1fr}.communications-page .thread-context-bar>span:nth-child(3){grid-column:1/-1}}
@media print{.communications-page .communications-main{display:block;height:auto;min-height:0;padding:0}.communications-page .workspace{margin:0}.communications-page .communications-head{margin-bottom:12px}.communications-page .crm-shell{display:block;height:auto!important;min-height:0;overflow:visible;border:0;border-radius:0}.communications-page .queue-pane,.communications-page .composer,.communications-page .assign-dialog,.communications-page .thread-meta button{display:none!important}.communications-page .thread-pane,.communications-page .message-stream{display:block;height:auto!important;min-height:0;max-height:none;overflow:visible;background:white}.communications-page .message,.communications-page .internal-note{break-inside:avoid;margin-bottom:10px}.communications-page .thread-context-bar{break-inside:avoid}.communications-page .thread-head{break-after:avoid}}